Palmerbet faces 535 breaches over one BetStop self-exclusion case

The bookmaker will refund all deposits the customer made between September 2023 & February 2025, the regulator says.

The hit

Palmerbet has signed an 18-month court-enforceable undertaking with the Australian Communications & Media Authority after an investigation found hundreds of breaches of national self-exclusion rules, according to the regulator. A customer registered with BetStop on 2 September 2023 kept an open account until 22 February 2025, with bets accepted on 18 occasions between December 2024 & February 2025.

Why it matters

For bettors who self-exclude, the case shows the system depends on operators submitting accurate personal details to BetStop, not just registering the request. Palmerbet repeatedly used a shortened first name & wrong date of birth, which produced negative matches & let wagering continue. The regulator says correct data in 2023 could have seen the account closed within 24 hours.

The record

Contraventions for accepting bets	18 breaches of section 61KA(3) of the Interactive Gambling Act (ACMA)
Contraventions for late account closure	535 breaches of section 61MB(5), one per day (ACMA)
First flawed BetStop check	6 September 2023 (ACMA)
Account finally closed	22 February 2025, after a positive match (ACMA)
Refunds owed	All deposits from September 2023 to February 2025 (ACMA)

What happens next

Palmerbet must complete an independent review of its BetStop compliance systems under the 18-month undertaking, & refund the customer’s deposits from the period, the regulator says.

Sources: BetStop failures put Palmerbet’s customer data under scrutiny

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